Support

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FAQ

Listed below are the most common issues we see along with a resolution. If your problem is not listed below, head to the bottom of the page.

MY UNIT WAS FUNCTIONING PERFECTLY UNTIL IT SUDDENLY STARTED RUNNING ROUGH. WHAT COULD CAUSE THIS?

Make sure all connections are secure, check the wiring harness for any damage (including the crimps on the connectors). Make sure the ground wire is connected to the negative terminal of the battery. Inspect the PowerTRONIC unit to see if you can see any expanded surfaces. If all seems in order drop us a mail at support@racedynamics.com

THE REV EXTEND FEATURE DOES NOT WORK ON MY BIKE. HOW CAN I FIX THIS?

If your ECU has a CKP wire make sure the wire is securely connected as the signal is required for the rev extend the feature to work. When the ECU is connected to your bike as well as the PC, in the RTune software under ‘Crank Signal Type’ you should see a number displayed. If a value is not shown you would have to recheck the CKP connection.

For heavily modified bikes you might have to check the map in order to avoid running too rich which would prevent you from having an extended rev.

We do not support rev extend on quad cylinder ECUs.

The flowchart at the following link should help you with any common issues faced. www.racedynamics.com/downloads/rev_extend_verB.pdf

MY BIKE DOES NOT START AFTER CONNECTING POWERTRONIC, WHAT DO I DO?

Go through the flowchart available here.  If you are unable to diagnose the issue, do get in touch with us and we shall assist you. 

THE RTUNE SOFTWARE DOES NOT CONNECT TO THE POWERTRONIC.

The following document should help you get the PowerTRONIC connected to your PC. http://racedynamics.com/downloads/RTune%20Not%20Connecting.pdf

If you are unable to find a resolution to your problem, do fill up the form and we shall get back to you within 24 hours. 

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You can call, text or WhatsApp us on these numbers. 

+91 80 4092 9292 | +91 81 2344 9292